Terms & Conditions

1. Definitions

  • “We” / “Us” / “Our”: Refers to [Your Company Name], the supplier of medicines and medical products.
  • “You” / “Customer”: Any individual, healthcare professional, or organization purchasing from us.
  • “POM”: Prescription Only Medicine.
  • “MHRA”: Medicines and Healthcare products Regulatory Agency.
  • “GDP”: Good Distribution Practice, applicable to the storage and transport of medicines.

2. Regulatory Licencing and Compliance

        We operate in accordance with the following:

  • MHRA WDA(H) license (for wholesale dealers)
  • GPhC pharmacy registration (for pharmacies)
  • Compliance with Human Medicines Regulations 2012
  • Adherence to GDP and GPhC Standards for Registered Pharmacies
  • Storage and transport monitored under regulated conditions (e.g., cold chain for temperature-sensitive drugs)

         All staff involved in handling or dispensing medicines are trained to UK professional standards.

3. Use of Our Services

        By placing an order, you:

  • Confirm that you are legally eligible to buy medicines in the UK.
  • Agree not to misuse, redistribute or export medicines in breach of UK law.
  • Understand that misuse of our services can lead to permanent banning and legal action.

4. Prescriptions and Medical Suitability

  • All prescriptions must be issued by a UK-registered prescriber (GMC/NMC/GPhC or other approved bodies).
  • Prescriptions are subject to verification. We may contact the prescriber to validate authenticity.
  • Orders for POMs will be reviewed by a pharmacist who may contact you to verify suitability.
  • We may reject prescriptions that raise red flags (e.g., repeat frequency, dosage errors, missing information).

5. Pharmacist Supervision

         Our pharmacy team supervises the sale and supply of medicines. We reserve the right to:

  • Delay or cancel any order pending pharmacist approval
  • Request additional health information
  • Refuse supply where professional judgement indicates risk

6. Product Information

  • Information provided on our site or packaging is for guidance only.
  • Always read the Patient Information Leaflet (PIL).
  • Speak to a healthcare professional if unsure about any treatment.

7. Ordering and Payment

  • Orders can only be placed via our official website or authorised sales agents.
  • Full payment is required before dispatch.
  • Orders may be held or cancelled if:
    • Fraud is suspected
    • Medicines are restricted or unavailable
    • Regulatory limits are breached (e.g., maximum purchase quantities for P-meds)

8. Delivery Policy

  • Orders are dispatched only after pharmacist approval and stock verification.
  • Deliveries are made using licensed carriers (temperature-controlled where needed).
  • Delivery times are estimates. Delays may occur due to regulatory review or supply shortages.
  • We are not responsible for delays outside our control (e.g. courier issues, strikes, severe weather).

9. Returns, Cancellations and Faulty Goods

         Due to health and safety:

  • Medicines cannot be returned or refunded once dispatched, except if faulty, recalled, or incorrect.
  • Cancellations can only be accepted before dispatch.
  • Contact us within 48 hours of delivery if:
    • The package is damaged
    • The wrong item was delivered
    • An item is missing or defective

10. Controlled Drugs

         For Schedule 2–5 Controlled Drugs:

  • A valid original paper prescription may be required.
  • You may need to sign for delivery.
  • Storage and destruction of controlled substances must follow Home Office guidelines.

11. Medical Advice Disclaimer

  • We do not provide personalised medical advice unless via a licensed pharmacist.
  • You must not rely solely on website content for diagnosis or treatment.

12. Limitation of Liability

  • We shall not be liable for any indirect, special, or consequential damages.
  • Our liability for faulty goods shall be limited to the cost of the product.
  • We are not liable for health outcomes resulting from inappropriate medicine use.

13. Data Protection and Confidentiality

  • We follow UK GDPR standards.
  • Your personal and medical data is stored securely and only shared where legally or clinically required.
  • For more, see our [Privacy Policy].

14. Anti-Fraud and Security

          We employ:

  • SSL encryption
  • 3D Secure payments
  • Fraud monitoring tools

          Fraudulent orders will be reported to the relevant authorities.

15. Governing Law and Jurisdiction

            These Terms are governed by the laws of England and Wales.
            Any dispute will be handled exclusively by the courts of England and Wales.

16. Changes to These Terms

              We may amend these Terms and Conditions at any time. Updates will be posted on our website with a new effective date. Continued use constitutes acceptance.

17. Contact Details

              For any queries or support:

                [Your Company Name]
                Registered Address:         [Business address]
                Email: [support@example.com]
                Phone: [Customer service number]
                MHRA/WDA/GPhC No: [If applicable]